Glenn Harrison has worked in the Call Centre business for over 10 years. Primarily as Sales & Marketing Director, and Co-Founder, of Integrated Communication Services Limited - 24/7, UK based, telemarketing operation servicing blue chip, public & private sector clients throughout the UK and around the world, Director of Answer-4 - a market leading, Pay-As-You-Go, professional telephone answering and messaging service targeting the UK SME market and Director of Numbers-4u - a geographic & non-geographic telephone number acquisition service.
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There are many reasons why a company would be well advised to consider outsourcing all, or part of it's inbound call handling or outbound telemarketing and market research services to a professional call centre. Every company is different, but the reality of t